Thoughtly2U × Thoughtly · University partner overviewTry the demo
2U × Thoughtly · University partners

AI voice outreach across the student journey

How your university and 2U could reach prospective and current students at the right moment—with AI handling first contact and advisors handling the conversations that matter most.

Try the demo

The demo cannot transfer calls, book appointments, send messages, write CRM records or save opt-out preferences.

The idea

More reach.
Still human.

An AI voice agent in your university’s approved name and voice could contact students who asked to hear from you, answer routine questions and bring a person into the conversation when it matters.

It adds reach. It does not replace advisors. The workflows below describe production use with configured integrations; they are not capabilities of the demo.

Why now

Make room for the conversations that matter.

01

Timely first contact

Inquiries can outpace follow-up, and the early days after an inquiry or missed login are moments when timely support helps.

02

Less routine calling

Reminders, callbacks and “still interested?” conversations can crowd out higher-value advisor work.

03

A path to a person

The production workflow offers fast answers, contact within minutes or at a chosen time, and human connection when needed—not a timing or transfer promise from this demo.

Where it could help

One journey.
Many moments of support.

Production workflows. Every contact, appointment, handoff and record update requires permission, integrations, institution approval and validation before use.

01

Prospective students

New inquiry follow-up

Confirm interest, answer approved program questions and arrange an advisor appointment.

Admissions advisor

Requested callback

Call at the requested time, check whether it is a good moment and connect or reschedule.

Live advisor

Re-engage past inquiries

Explore changes in timing or circumstances, without pressure.

Admissions advisor
02

Applying students

Incomplete application

Explain the next step and offer process help; refer eligibility and individual questions.

Admissions advisor

Missed appointment

Check continued interest and help rebook through an approved calendar connection.

Advisor calendar
03

Enrolled students

Start & onboarding

Share service-focused reminders, logistics and approved key dates.

Student services

Support after stepping back

Offer practical help to students who have not started or have paused participation.

Success coach or advisor

Next program interest

Explore interest in another program after a course is complete.

Admissions advisor

A focused starting point

Support first.
Not sales.

Explore how AI can support students across admissions, applications, and enrollment, including proactive outreach to students who may need extra support. Offer practical help and a clear human-support path.

This is a proposed, institution-approved support workflow—not monitoring by the demo. Define a permitted group and measurable outcomes before any outreach.

University control

Your brand,
your rules.

Production features are conditional on approved permissions, configured integrations and tested safeguards. These requirements are not optional.

Your identity

Your university approves the name, voice, script and identification, including clear AI and recording disclosures.

Permission first

Only contact students who requested it under agreed permission wording. No cold calls or bought lists.

Stop means stop

Production requires natural-language opt-out recognition, a do-not-call record and prevention of future calls. Suppression integration must be configured and validated; the demo does not save preferences.

People stay involved

Interested students, individual questions and support needs go to a person. Sending outcomes or transcripts to advisors requires approved integrations.

Review with care

Outcome, transcript and recording review depends on configured access, consent and retention rules.

Examples

“In use and rolling out”

These describe production deployments with their own integrations. They do not describe capabilities available in this demo.

2U Executive Education

An AI enrollment specialist re-engages past short-course inquiries for a university partner, writes outcomes to 2U CRM and passes interested learners to admissions.

a higher-ed partner

Thoughtly voice agents call enrollment leads as volume grows, closing a follow-up gap.

K–12 online enrollment

A school is rolling out AI-supported new-lead follow-up, qualification and enrollment handoff.

Try it and start small

A careful path
to a pilot.

Hear the agent, ask prospective-student program questions, request human help or ask it to stop. The demo only explains the human-help route and ends the conversation; it does not transfer, book or record suppression preferences.

Try the demo
  1. 01

    Pick one workflow and group

    For example, enrolled students inactive for two weeks, selected under institution-approved criteria and permissions.

  2. 02

    Agree the rules together

    Permission wording, script, calling hours, attempt limits and the human-handoff path.

  3. 03

    Test before real students

    Validate opt-out, suppression and handoff together, with the required integrations in place.

  4. 04

    Launch small, then review

    Measure reach, handoffs, appointments, re-engagement and opt-outs. No performance outcomes are claimed here.